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Quality Standards

Heraeus stands for Quality, and most notably in the refining of precious metals.
The compliance to quality standards worldwide is a fundamental condition for the economical manufacturing of high quality products.
Our management system is geared towards continually improving of our performance by incorporating the requirements of all involved parties (i.e. customers, suppliers, employees, society). This in turn leads to absolute quality assurance.
In our Business Unit Recycling we have implemented Standard ISO 9001:2008, which is process oriented and the basis for a comprehensive quality management system.
The effective quality management system helps the Business Unit Recycling to improve its potential. It is the perfect way to optimize the organization to meet the customers’ future requirements.
These are our 8 principles of Quality Management:
1. Customer focus
2. Responsibility of Management
3. Involvement of all participating persons
4. Process oriented approach
5. System-oriented management approach
6. Continuous improvement process
7. Issue-related decision making approach
8. Supplier relationship for mutual benefit
For many years the system has been certified by TÜV Süd Management Service GmbH in accordance with ISO 9001:2008.
Environmental protection also plays a focal role in our activities.
In 2010 we achieved the certification of our Environmetal Management System in accordance with ISO 14001:2004.